May 2023
HDI Support World Live, Las Vegas, NV
Build your IT Core Strength for Customer Experience Success (Session)
No Baffling Shenanigans (No BS) (Panel)
Building a High Performance Team (Panel)
ITIL4 Foundation Training Instructor (3-day class)
Ticket Volume Podcast
HR and IT Collaboration to Improve Employee Experience (Podcast)
The CAB is dead, now what? (Live Broadcast)
November 2022
HDI Service Management World Orlando, Fl
Complexity and Best Practices (Session)
ITIL4 Foundation Training Instructor (3-day class)
May 2022
HDI Support World Live, Las Vegas, NV
Getting Change Management Right (Session)
ITIL4 Foundation Training Instructor (3-day class)
June 2021
IT Manager of Tomorrow Poland (virtual)
Excellence in Leadership
June 2020
SRVision – Flow Conference Utrect The Netherlands
October 2019
Shine19 – Virtual IT Service Conference
MOVING FROM CAB TO FAB: IT CHANGE MANAGEMENT AT THE SPEED OF BUSINESS
August 2019
HDI ~ Webinar
August 22 ~ IT Change Management in a High-Speed World
July 2019
ITSMAcademy ~ Webinar
July 18 ~ Change Control in ITIL4: So much more than a new name
April 2019
HDI 2019 Conference and Expo Orlando, Fl
April 11 ~ Session ~ Crash Course in IT Change Control: A Capabilities Perspective
March 2018
HDI Portland Local Chapter, Lake Oswego, Oregon
March 14th ~ What’s new in ITIL4 and the Change Control Practice
July 2018
ITx New Zealand Conference
Masterclass Workshop – IT Change Management ~ Getting Results
July 12 ~ Keynote ~ The Human Side of Digital Transformation
July 13 ~ Session ~ How to Think Like a Customer for IT Professionals
April 2018
HDI 2018 Las Vegas
April 11 ~ Session ~ How to Think Like a Customer
April 11 ~ Panel Session – CIO Panel
April 12 ~ A Crash Course on IT Change Management